Who we are
Ultimate Electric Services provides electrical and EV charging services. This policy applies to personal information collected through our website, quote and contact forms, optional file uploads, and other communications with us.
When we refer to personal information, we mean information that identifies you, or could reasonably identify you.
What we collect
The personal information we collect depends on how you use our website and services, but may include:
- your name, phone number, email address, suburb, street address or other contact details you provide;
- details about your enquiry, requested work, property, timing, or other information relevant to a quote or job;
- photos, documents or other files you choose to upload or send to us;
- records of emails, calls, messages or other contact with our business; and
- limited technical and usage information connected with your visit to our website, such as page views, referral information, browser or device details, and cookie-related data.
How we collect it
We collect information in a few different ways, including:
- when you submit a contact form, request a quote, or upload files through our website;
- when you call us, email us, or otherwise communicate with us directly;
- when you interact with our website, advertisements, phone links or email links; and
- through cookies and similar technologies that help us understand website traffic, user behaviour and campaign performance.
How we use it
We use personal information for purposes that are reasonably connected with running our business and servicing enquiries, including to:
- respond to enquiries and prepare quotes;
- assess the work requested, including reviewing photos or documents you provide;
- schedule, deliver and support electrical or EV charging services;
- communicate with customers and maintain internal business records;
- improve our website, customer experience, service quality and marketing decisions; and
- protect our website, prevent misuse, and comply with legal or regulatory obligations.
Disclosure of personal information
We may disclose personal information where reasonably needed to operate our website, run our business, or deliver our services. This may include disclosure to:
- employees, contractors or advisers who need the information to assist us;
- service providers who help with website hosting, file storage, communications, analytics, quoting or related administration;
- insurers, professional advisers or debt recovery providers where relevant; and
- regulators, law enforcement agencies, courts or other authorities where required or authorised by law.
We do not sell personal information to third parties.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This may include the use of reputable hosting providers, access controls and other practical security measures suitable for our business.
No internet transmission or electronic storage method can be guaranteed as completely secure, but we work to handle information responsibly and retain it only for as long as it is reasonably needed for business, legal or operational purposes.
Access, corrections and privacy concerns
If you would like access to personal information we hold about you, or if you believe information is inaccurate, incomplete or out of date, contact us using the details below.
If you have a privacy concern or complaint, please contact us with enough detail for us to investigate and respond.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations. The latest version will always be published on this page.
Contact us
For privacy-related questions, access requests or correction requests, please contact Ultimate Electric Services.
- Email: contact@ultimateelectricservices.com.au
- Phone: 0404 360 546
- Business: Ultimate Electric Services
